Hollow Point Hunt reserves the right to update the rules as necessary, and any updates will be published on www.hollowpointhunt.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Hollow Point Hunt immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Hollow Point Hunt. The supplier would publish its own Return and Refund Policy on the product detail page. Hollow Point Hunt's policy shall prevail in case of conflict with the supplier's policy.
For after-sales issues, buyers should file a return & refund request within 30 days of the delivery date (except for several suppliers whose after-sales period was agreed by Hollow Point Hunt). The period of the Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to request to cancel the order by clicking the "request refund" button in the Hollow Point Hunt buyer center, or by contacting Hollow Point Hunt customer service to cancel the order. Please note that some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.
If the supplier cannot fulfill the buyer's order within the order processing time indicated on Hollow Point Hunt's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistics website with the supplier-provided prepaid return label.
Hollow Point Hunt shall not require the supplier to accept after-sale requests for "non-defective remorse returns"; the supplier has the right to accept or reject the request as their policy show on the Hollow Point Hunt product page. Hollow Point Hunt will abide by the supplier's policy under this condition.
If the supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and requires to deduct a "restocking & repacking fee", under Hollow Point Hunt's policy restriction, the "restocking & repacking fee" that the total supplier deduction shall not exceed 35% of the order total price.
Hollow Point Hunt shall not require suppliers to provide a warranty, including whether to provide a warranty or not, or the manner of warranty handling.
Hollow Point Hunt shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy or Hollow Point Hunt policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Hollow Point Hunt. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Hollow Point Hunt have the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Hollow Point Hunt.
Under Various Circumstances:
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type | Hollow Point Hunt Rules | ||
For Unshipped Orders | The Return & Refund request is made after the stated processing time. | Hollow Point Hunt will refund the order. | |
The Return & Refund request is made within the stated processing time. | The supplier has 3 business days to process the request after the buyer submits it. If the supplier fails to process (accept or reject) the refund request within 3 business days, Hollow Point Hunt will refund the order. Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above. | ||
For Shipped Orders | The Return & Refund request is made after the order has shipped. | The supplier has 10 business days to process the request after the buyer submits it. If the supplier fails to process (accept or reject) the refund request within 10 business days, Hollow Point Hunt will refund the order. |
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
If the buyer puts the wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Hollow Point Hunt customer service to request that the supplier update the order with the correct receipt information.
Please note that the receipt information correction or order cancellation is not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong recipient, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods, or other quality problems), the buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that show the problem clearly). After the buyer files a request on Hollow Point Hunt, the supplier should check the proof and give a response within 3 business days.
If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by Hollow Point Hunt is not showing the problem clearly, the proof is invalid, and the supplier/Hollow Point Hunt has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/Hollow Point Hunt, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods need to be returned, the supplier should refund the order within 3 business days of the refund request.
If proof is valid, and the buyer requests redelivery, the supplier should redeliver within 5 business days of proof approval. Please note that suppliers have the right to refund the order if the redelivery products are out of stock, or buyers are able to reorder products when the products are restocked.
6.1 Invalid tracking information
If Hollow Point Hunt verifies that the tracking number is wrong and the supplier fails to provide the correct one within 4 business days, Hollow Point Hunt will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label is created, showing on the logistic website, and the buyer applies for a refund, Hollow Point Hunt requires the supplier to refund the order within 3 business days from the buyer's request.
Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.
6.3 Too-long Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking or updated info, the buyer may apply for a refund. Hollow Point Hunt requires the supplier to refund the order within 3 business days at the buyer's request.
Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through the Contact Us page or contact the supplier through their Hollow Point Hunt account with the order "Contact Message" option to resolve the goods or logistics issue.
Hollow Point Hunt will try its best to assist buyers in these special circumstances promptly. After notifying Hollow Point Hunt, Buyers should expect a decision from Hollow Point Hunt on these types of issues no later than two weeks.
If buyers are unsatisfied with the solution of the order's after-sale issues, buyers have the responsibility to open a dispute with Hollow Point Hunt to help deal with the after-sale issues.